Auto-Update Problems

Auto-updates fail occasionally. Most causes are environmental.

Update prompt never appears

• The app checks GitHub Releases once on launch and once an hour while running. If the check never returns a new version:
• Confirm you can reach https://github.com from the machine.
• Check main.log for auto-updater lines. The file lives at ~/Library/Logs/greenlight-dashboard/main.log on macOS, %AppData%\greenlight-dashboard\logs\main.log on Windows, and ~/.config/greenlight-dashboard/logs/main.log on Linux.
• The Free tier does not auto-download — the prompt only shows when an update is available, and clicking it links to the download page.

To force a check, quit and relaunch the app.

Update downloads but fails to apply

macOS

• “Could not be expanded” error — the downloaded DMG is corrupt. Delete the downloaded file and re-download.
• Gatekeeper block — usually means the signature does not match. This is rare for signed builds; re-download from the website if the issue persists.

Windows

• “Permission denied” — re-run the installer as administrator.
• “File in use” — fully quit the app first. If a stray process holds the executable, restart Windows.

Update silently downgrades to the free tier

After an update, if Pro features stop working:

• Open Account → confirm the license is still active.
• If the license appears revoked, re-paste your license key.
• If activation fails, check that you can reach greenlightdash.pro (license server).

Skipped a version, want to install it manually

Download any historical installer from github.com/wpsoul/greenlight-dashboard-releases/releases. The installer drops the old version on top of the new — no harm done.

Auto-update keeps re-prompting

If you say “Install later” several times, the prompt re-appears next launch. There is no permanent “skip this version” toggle. Either install the update or sign out of your Pro license to disable auto-updates entirely.

Roll back a bad update

Download the previous installer from GitHub Releases and run it. Settings and boards survive downgrades across the last few minor versions.

Where to go next

• Updating the App
• License Activation