Troubleshooting

Quick pointers to the right article for the most common problems.

App will not launch

• Splash hangs forever → Backend Will Not Start.
• Gatekeeper / SmartScreen warning → ignore once (the build is signed); see Installing the Desktop App.
• “Damaged” macOS warning → re-download the DMG.

Boards or media missing

• Last boards gone after a crash → check the data folder is intact.
• Broken-element placeholders → the underlying file was moved or deleted. Use Right-click → Reveal in Finder to confirm.

AI generation

• “Invalid API key” → AI Generation Errors.
• Rate-limited → wait a minute, retry.
• Cost much higher than expected → check provider dashboard, verify the model picker shows the expected model.

Renders fail

• All renders → Render Failures.
• Specific clip causes failure → bisect to find the bad asset.

Sharing

• “Could not reach worker” → confirm Worker URL in Settings, run npx wrangler whoami to verify your Cloudflare auth.
• Comments not appearing → check Cloudflare Turnstile is reachable from viewers’ browsers.

Updates

• Update never appears → Auto-Update Problems.
• Update fails to apply → run installer as admin.

License

• Pro features disappear → License and Activation Issues.
• Cannot activate after a new install → check greenlightdash.pro reachability.

Performance

• Canvas slow with many elements → Performance Tuning.
• Long-video scrubbing broken → byte-range serving missing.

Telegram

• Bot does not respond → confirm token in Settings, restart the app.

After Effects

• Panel says “Desktop app not detected” → make sure the desktop app is running, click Reconnect.
• Import dropped silently → check the AE project save location and panel Settings → Link instead of copy.

Browser extension

• Extension popup empty → confirm desktop app is running and on the configured port.
• Capture fails on a specific site → CORS or DRM, see One-Click Capture.

Where to go next

• FAQ